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'Head On' Proves the Point Dan Charron, Vice President of Marketing at Miralus Healthcare is justifiably thrilled at the dramatic sales increase for it's highly talked about analgesic product 'Head On'. Great work Mr. Charron, but it's not really about recall at all. It's much more than that. 'Eardleyfactor' has been banging the drum 'for ever' about the limitations of Creativity alone without the added ingredients about which our unique analysis and understanding of what drives people to purchase, is also taken into account. The eardleyfactor spoke recently about the natural apparent conflict between creatives and researchers and how the dice is always loaded against the latter. If ever more proof were needed to point the way to truth about sales, then 'Head On' and it's rhythmic repetitive instruction to 'apply directly to the forehead' is proof positive. It is about as creative as a warthog in a milk bar but has increased sales by 234% in a relatively short time, and has been parodied by Jay Leno and John Stewart amongst others. Dan Charron is a strong believer in focus groups. The eardleyfactor is not. Truth is that Focus Groups are not helpful in that they fail to show why people choose the products they buy. What they may do is tell the researcher what gets people's attention, which is not really the same thing as getting a person in the mood to purchase. It may have gotten the kind of attention which may well be negatively charged. Note the difference! So, the point is that although 'Head On' is neither creative nor research dependent it actually has become the most talked about ad to date. Even the Mr. Charron is unaware of the real reason for its success. Let's look at it. The ad shows a woman holding up the product in the act of applying 'Head On' to her forehead. The ad sports a red background. ''Apply directly to the forehead'' exhorts the reader. Five words only - what is so effective about them? There are a number of issues which would come under our domain but what can be shared is that the ad meets all our criteria for sales resultant behavior. Firstly, the patient does the application. Secondly, the rule is simple: Apply 'directly'. 'Directly" is the key word. The simple phrase appeals to the psyche. There is more to it than that but at this point suffice it to say that the success is attributable more to chance than creativity, research or knowledge. If only chance could be translated into certainty. It could be, but this would require the realignment of marketing creatives being willing to consider harnessing their skills to our knowledge. One day someone will leap this 'Great Divide!'
Robert Jack Eardley, M.D.
Robert Francis Eardley, Cert. Ed., B.A.
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