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Market Research the Poor Relation An interesting article appeared in the current edition of 'Advertising Age' which explored the reasons for the alleged disconnect between Marketers and Researchers. Jack Neff, whom one respects and admires for his always cogent offerings, gave an excellent set of arguments to summarize the present apparent disarray between these particular elements involved in the advertising process. The main thrust of the argument is that Marketers use and control the Researchers. Not only that, but the industry always makes sure that the controllers of the researchers (their bosses) always emerge from outside their ranks. It is not unusual, Neff claims, to witness new bosses emerge from areas as remote from Research as Finance. Other senior marketers control research either by ignoring it or using only those elements which reinforce their own decisions. None of this surprises 'eardleyfactor'. Indeed eardleyfactor would be more surprised if it were any other way. Some may say it's sad that people find it so difficult to engage in meaningful teamwork. Nevertheless, anyone who has ever been instructed to indulge in it will know that there are always those in the 'team' who will 'cheat' and use the team to their own advantage. Usually the one responsible for giving the instruction will exempt themselves from its obligations. It's a fact of life that individuals look out for themselves, unless that by cooperating 'in extremis' for a while allows a survivalist outcome. Old people in Britain often bemoan the fact that the old wartime solidarity has long gone and Mrs. Thatcher's 'No such thing as Society' philosophy has triumphed. During World War II survival became a collective enterprise. In the following days of plenty this was replaced by the so called 'Age of Greed' in the 1980's. The same resonance in the highly competitive yet non-cooperative world
of Marketing/Advertising appears to be in play. Marketers rule and Researchers Eardleyfactor has advocated this approach from its inception. The challenges
to implementing it are considerable but certainly not insurmountable.
Now is the time to consider all of the options and, perhaps for some,
to begin to explore the previously unimaginable.
Robert Jack Eardley, M.D.
Robert Francis Eardley, Cert. Ed., B.A.
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